At detecho.shop, we stand behind the quality of our industrial lifting equipment. If you are not completely satisfied with your purchase, we offer a transparent return process to ensure your peace of mind.
1. 60-Day Return Window
- You have 60 days from the date your equipment is delivered to initiate a return.
- To be eligible for a return, the car lift must be in the same condition that you received it, unassembled, and in its original industrial packaging.
2. How to Start a Return
- To initiate a return, please contact us at support@detecho.shop with your order number and the reason for the return.
- Once your return is authorized, we will provide you with the return shipping instructions and the address for our Pooler, GA warehouse.
- Please Note: Do not send equipment back to the warehouse without prior authorization from our support team.
3. Return Shipping & Fees
- Shipping Costs: Because car lifts are heavy freight items, the customer is responsible for the cost of return shipping.
- Restocking Fee: Due to the specialized nature and size of the equipment, a restocking fee may apply to cover the inspection and repackaging of the units.
- Freight Arrangements: We can assist in scheduling a freight pickup through our carriers, but the costs will be deducted from your final refund.
4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed automatically to your original payment method (Stripe) within 7 business days.
- Note: Depending on your bank, it may take additional time for the credit to appear on your statement.
5. Damaged or Defective Items
- If your lift arrives damaged or has a manufacturing defect, please contact support@detecho.shop immediately.
- For freight damage, you must note the damage on the Bill of Lading (BOL) at the time of delivery so we can file a claim with the carrier and provide you with a replacement at no extra cost.
Contact Information
DETECHO LTD Support Email: support@detecho.shop
Phone: +1 803 670 4868
US Warehouse: 320 Morgan Lakes Blvd, Pooler, GA 31322
UK Office: Cray Avenue, Orpington, England, BR5 3QB